HOSPITALITY FIRST™: Training Standards with “GUEST” Services.

By introducing every member of our team to Hospitality First™, we guarantee that our distinctive approach to
customer service is replicated at each location we serve.

Basic Hospitality First™ Training standards include:

• • • • • •

Making physical contact with each arriving vehicle by opening all doors. Greeting each customer with a warm welcome and requesting their last name. Ask to provide additional assistance, such as unloading. Keep entrance area clean and clear. Upon departure ask “how was everything” – alert management of service recovery moments. Maintenance of safe and efficient traffic flow by running fast and driving slow.

Although GUEST services are scripted, it is the individual personalities of our team that make us who we are. GUEST services are a method and structure to be followed, but the sincerity and personality of the delivery remain up to our staff.